Privacy Policy
Introduction
Fastnet Group ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.
Who We Are
Fastnet Group is an integrated recruitment and training provider serving the healthcare, education, utilities, and renewables sectors. Company number: 13970371 and our registered office is Carleton House 266-268 Stratford Road, Shirley, Solihull, West Midlands, England, B90 3AD.
Information We Collect
We collect information through our website, booking forms, and feedback forms. The personal information we collect includes your full name, date of birth, and contact details such as your address, email, and phone number. We also collect information about any additional learning needs you may have, your company name, and course details. As part of our recruitment services, we may collect information about your employment history and preferences. When you provide feedback, we collect information about your course experience, including assessor details. We also record your various consent preferences, including whether you agree to the use of your photographs, testimonials, and whether you wish to receive communications about job opportunities.
How We Collect Information
Information is collected primarily through our website booking forms, feedback forms, course registration processes, and payment processing systems. This collection occurs when you interact with our services, register for courses, or provide feedback about our training programmes.
How We Use Your Information
Your information is used to process course bookings and registrations, provide training services, and issue qualifications. We also use it to process payments and, with your consent, send marketing communications and match candidates with job opportunities. The information helps us improve our services and ensure we meet our legal obligations in the training and recruitment sector.
Payment Information
All payment processing is handled through Stripe, a secure payment processor. We maintain strict security standards by never storing credit card details on our systems, and we do not accept card payments over the phone to ensure your financial information remains protected.
Cookies and Technical Information
Our website utilises essential cookies necessary for website functionality and reCAPTCHA for security purposes. We also employ analytics cookies to improve user experience and incorporate third-party cookies from Squarespace. These technical elements help us provide a secure and efficient service while maintaining website performance.
Sharing Your Information
Your information may be shared with training assessors and qualification bodies as necessary for course completion and certification. With your consent, we may share relevant details with potential employers. We also work with third-party service providers such as Stripe and Squarespace to deliver our services. When required by law, we may share information with regulatory authorities.
Data Security
We maintain appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security protocols are regularly reviewed and updated to ensure continued protection of your data.
Your Rights
Under UK data protection law, you have several important rights regarding your data. These include the right to access your data, request rectification of incorrect information, and request erasure of your data in certain circumstances. You may restrict processing of your information, request data portability, object to processing, and exercise rights related to automated decision making. These rights ensure you maintain control over your personal information.
Marketing Communications
Marketing communications will only be sent if you have explicitly consented to receive them or have previously used our services. You can opt out of receiving these communications at any time by emailing training@fastnet.group or recruitment@fastnet.group . We respect your preferences and will promptly update our records when you choose to opt out.
Data Retention
We retain your personal information for the period necessary to provide our services, comply with legal obligations, resolve any disputes, and enforce our agreements. The specific retention period varies depending on the type of information and its purpose in our operations.
Changes to This Policy
We may periodically update this privacy policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date, ensuring you always have access to current information about how we handle your data
Contact Us
For any questions about this privacy policy or your personal data, please contact us at training@fastnet.group or recruitment@fastnet.group call us on 07523911044 or write to us at Fastnet Group, Unit 9 Sole End Business Park, Astley Lane, Bedworth, CV12 0NE. We are committed to addressing your privacy concerns and ensuring transparent communication about your data.
Complaints
If you have concerns about how we use your personal information, we encourage you to contact us directly to resolve any issues. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator