Job Title

Telecom’s Supervisor

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Required Skills:

Job Description

Role Profile:

  • – Reporting to and directed by the Project Manager you will be a customer ambassador in the field, responsible for enabling the delivery all works in the workstack through the resolution of access and fluidity issues.
  • – In the course of your duties, you will liaise with Highways Authorities, Network Rail, local businesses and members of the public.
  • –  You will also be engaged in activities in support of hot jobs and will attend joint site meetings with any specialist contractors.


Typical Deliverables:

  • – Safety and Streetworks – ensure that safe working practices are adopted as the top priority for all activities undertaken and that they are supported by all relevant, correctly completed documentation.
  • – Access – deal with members of the public and local businesses to resolve and local access issues.
  • – Joint Site Meetings – attend JSMs with asset owners to progress hot jobs and suppliers of specialist services e.g. directional drilling, to unlock fluidity.
  • – Policies & Procedures – familiarise yourself and your team with company policies and procedures and adherence to them.
  • – Urgent Safety Issues – make sure that you are available on the phone to support 2-hour and 4-hour defects as and when they are raised.
  • – Depot Management – support the Delivery Performance Manager in assessing any jobs in a Solo depot marked for closure before it is made inactive.
  • – Customer Relationship – develop a collaborative working relationship with all customer’s representatives locally through the delivery of outcomes that meet all customer requirements.
  • – Partner Performance – support your Partners in performing to such a level that service credits are not incurred, and the customer is satisfied with company performance.
  • – Programme Management – work with Partner and PMO to ensure that jobs are programmed for delivery in line with business priorities and validated required by dates.
  • – Escalations/Complaints – work with Partners to ensure expedient resolution of all escalated issues.
  • – Access – work with Partners, members of the public and local businesses to resolve site access issues as they arise.
  • – Access – management of the wayleave and permission to dig processes locally.
  • – Variation Orders – support the Partner in the preparation of VO54 requests and quotations.
  • – RFA – work with Commercial and Supply Chain Management colleagues in the preparation of items for approval by the RFA Board.
  • – Job Fluidity – through the provision of technical solutions and deployment of civils avoidance techniques maximise fluidity in the company workstack.
  • – Must have 2- 5 years experience of supervising Civils, Poling or cable gangs in the highways network or similar in the construction or telecoms industry.

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