Job Title

NCC Manager

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Job Description

We have a client looking for NCC Managers in Valencia, Spain. English is required. Relocation is available.

 

Your responsibilities:

  • – Manage the overall NCC Valencia activities, including NCC supervisors
  • – Act as the further escalation point for the supervisors
  • – Report to our client management on any issues that could have significant impact on service delivery
  • – Coordinate with NCC Brindisi to warranty that both NCCs act as one
  • – Attend periodical service revision meetings with our client senior management
  • – Attend regularly scheduled meetings with subject matter expert engineering teams
  • – Attend Change Management Board meeting if required
  • – Perform activities related to risk management in the case of audits
  • – Take overall responsibility for the incidents handled by NCC
  • – Arrange staff awareness sessions
  • – Revise and provide clearance to all the documents provided by the expert engineers belonging to support Units that must be followed by NCC
  • – Provide information available in the monitoring tools when requested by our client management for reporting purposes
  • – Prepare and handle on a timely basis required service reports

 

Qualifications:

ITIL v3 Expert or ITIL 4

 

If you are interested in this role then please apply through the website or email us at recrtuitment@fastnet.group

 

Fastnet looking forward to hearing from you!

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