Job Title

Field Quality Improvement Agent

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Job Description

Role Profile:

Reporting to the Quality Manager, The Field Quality Improvement Agent is responsible for supporting the Operations Teams and Suppliers to enable them to deliver a service defect free on the telent City Fibre contract in both the short and long term.

Typical Deliverables:

To support the Quality Managers & Operational teams in the delivery of project and business compliance by:

  • – Taking responsibility for assisting the Operations Agents in carrying out Quality audits and coaching across the region
  • – Audit and implementation of coaching when defect trends are identified
  • – To review product quality procedures to ensure that there is adequate control of the quality elements and facilitate as necessary to support and assist in the progress/closing out of defects
  • – Supporting the Quality Manager to ensure that the region develops and embeds a quality behaviour so that the culture and performance improves.

 

Business Operations Skills – Experience:

  • – A good understanding of fibre networks.
  • – Experience in work under your own initiative.
  • – Ability to audit and coach teams to improve quality.
  • – Familiar with Telecoms network systems.

 

Business Operations Skills – Qualifications:

  • – Qualified to maintain and build telecoms fibre networks.

 

Excellent employee benefits:

Our client is committed to ensuring that they offer industry leading career opportunities, salary and benefits packages. Join them and you can expect to receive:

  • – 33 days holiday, including public holidays, plus the option to buy or sell five days each year.
  • – A range of family friendly policies including childcare vouchers.
  • – An employee-funded car leasing scheme.
  • – Occupational health support.
  • – Rewards Scheme.

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